Shipping

Shipping – Domestic USA

We ship all domestic orders through the United States Postal Service which has proven to be very reliable over the years.

To keep shipping cost as reasonable as we can, we utilize the following USPS services on domestic orders:

• USPS Ground Advantage Mail is used for most small lightweight packages (including painted figures, terrain and scenery, individual game cards).
• USPS Media Mail is used for most items that qualify including books and game modules. (Magazines, unfortunately, do not qualify for Media Mail.) Our experience has shown that Media Mail offers a good cost alternative and normally arrives nearly as quickly as Ground Advantage Mail (with the exception of around the annual holiday season in December).
• USPS Ground Advantage and Priority Mail are used with those products which do not fall under the services above. This includes boxed items, heavier products, and magazines.

We normally ship your package within 1-2 business days (excludes weekends and holidays) after your payment is received.

Once your package has been shipped, we will send you an email verifying that your package is on the way along with a USPS Tracking Number if available.

We are happy to combine multiple purchases into single shipments to save you on the total shipping charges. If you have questions on combined shipments, please contact us.

Shipping – International

We are happy to ship to select countries including Canada, Australia, New Zealand and Japan.

We no longer ship to the United Kingdom and the European Union. This has been a difficult decision as we have had great experiences in dealing with our customers in those countries in the past. Unfortunately, in the last few years, the governments involved have created so many regulations for international sellers that it is difficult to keep up with the rules and costs involved. In some cases, we fully appreciate why the rules are needed and we support the basic ideas behind them. We have always followed the appropriate rules in running our business. But the more recent efforts around consumer tax collection and packaging fees have simply forced us into realizing that as a small seller, the volume of sales simply does not justify the effort and cost involved. We appreciate our customers in the affected regions and hope that you can understand our decision.

The shipping costs for international shipments are limited by size and weight (maximum of 4 pounds of combined weight). Most games, figures, terrain and collectible items fall within the limitations. However larger items such as most model kits and some bigger items are excluded from international shipping. If your order exceeds the weight or size limit, you will be notified and you will receive a full refund. If you have any questions about shipping on an item(s) you would like to purchase, please Contact Us.

All international orders are sent via the United States Postal Service or via Pirate Ship's Simple Export Service using Asendia USA.

Each international shipment is sent with the required customs forms which reflect the actual purchase price. Any customs fees, duties, taxes, etc. on international orders are the responsibility of the customer who may be required to pay such fees upon delivery.

Although we will ship your order on a timely basis, please recognize that international shipping can be affected by factors beyond our control and delivery times can vary a great deal.

Please request an international shipping & handling quote before placing an order.